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Frequently Asked Questions

General Questions

 
Do you sell blank products/garments?

We do not!

 
Can I do a fundraiser through SXS to raise money?

Absolutely! Ask your Accounr Manager for more information on fundraisers and upcharges! Please keep in mind any Greek licensed order will need to pay the 8.5% Greek licensing royalty fee on the upcharged amount and the total will be deducted from the total donation amount before being sent to the customer.

 
Do you only offer Screen Printing?

No way! Have you checked out our accessories section? Popsockets, foam fingers, pens, even cow bells -- If you want it, we can create it! We do everything from silk screen printing, embroidery, tackle twill, foil and so much more.

 
Can I purchase artwork you have created without getting shirts printed?

No, we do not offer our artwork separately outside of screenprinting.

 
Do you only print Greek related apparel/merchandise?

Definitely not! We print for High School proms, Library Club, local businesses, you name it!

 
Are you Greek licensed?

In short, of course! In order to print official Greek merchandise, a company MUST be Greek licensed! Greek life chapters are required to order from an officially licensed company when placing orders so a percentage goes back to each chapter’s headquarters.

Greek licensed companies are also required to submit designs to Greek licensing for approval before printing. South by Sea has no control over what is approved/not approved by a National Organization after it is submitted to Greek licensing. 

 
How long does it take to receive artwork and pricing?

We have a quick 1-2 business day turn around on all new art! You’ll receive pricing with each proof.

 
Are there any hidden charges?

Nope, the price you’re quoted is the price you pay! Sizes 2XL+ are a $2 upcharge based on the product you choose. Ask your Account Manager if this is the case before placing your order!

 
Can I customize a design I see on the site?

Of course! Any design on our site can be customized for your chapter. Just include notes on your proof request for what you would like changed!

 
Can I order something that isn't on your website?

More than likely, yes! If there is something you are wanting that is not listed on our website, please contact sales@southbysea.com and we will locate the product for you!

 
Do you charge for custom designs and revisions?

No, unlike other companies we offer completely free artwork and UNLIMITED revisions! Just let us know what you’re wanting incorporated into your design and we’ll make it perfect for you.

 
Do you have a minimum quantity amount I need to order?

We have a minimum of 12 pieces per screen print design! Promotional items like water bottles, buttons, stickers, etc. have different minimum requirements set from the vendors. Those will be noted on the product description in our apparel/accessories section!

 
Can I order 1 or 2 shirts of a design?

Unfortunately not! Designs through South by Sea require a minimum of 12 quantity. We do have a sorority retail line with tons of options that can be found at this link if you would like to order less than 12!

 
Can you do custom names and numbers?

Yes! If you are in a Greek organization, custom names will need to be submitted to Greek licensing for approval.

 
What is an Account Manager and who is mine?

Your AM makes things happen at South by Sea! She is your main contact on orders. You can find out who your Account Manager is through the Campus Manager tab for your university.

 
Do you do rush orders?

If your order is needed before our standard turnaround, we will do our best to meet your due date but please note that rush fees may apply and you will be informed if so.

 
Do you offer youth garments?

The answer is YES! If you would like to offer your design on both Youth and Adult sizes, we have a few options:

If you'd like the print to be to scale, we will need to create two different screen sizes. This means that each size grouping will need to have their own minimum, which will affect pricing.

Depending on shirt sizes, we could keep the screens the same size, but the print scale will be different. For example, if you have a size S Youth garment, the print will need to be scaled down to accommodate the smaller size. If you'd like to count the entire order toward the same minimum, the same smaller size will be printed on all of the shirts and will likely look smaller on garments larger than an Adult M.

 
Do you ship outside of the United States?

Unfortunately we do not at this time!

 
Do you offer bag and tag on orders?

Definitely — who wants to sort through all of those shirts!? Bag and Tag orders will have a $1 fee per shirt added on to your final invoice. 

 
How long does Greek licensing take?

Depending on the time of year, Greek licensing can take up to four business days to approve a design. Check in with your campus’ Account Manager for an exact time frame! We are able to expedite approval on orders, but a small fee will incur. Let your Account Manager know if you would like to do so!

 
Do you have licensing for my university?

More than likely! We are constantly gaining new licenses from universities. Feel free to check in with your Account Manager for more information.

 
Who is my Campus Manager?

We’re so glad you asked! All of our CMs are listed on our Campus Manager page. There you can find a bio and contact information to chat with your CM directly on campus. We’re sure they’d love to meet you and talk shirts! If no one is listed for your university, feel free to apply!

 
Do you charge shipping or taxes?

Bulk shipping on every order is always free in the continental USA! Orders shipping to Hawaii and Alaska may be subject to shipping charges. 

Taxes will be applied for bulk orders submitted within the states of Washington, Tennessee and California.

 
My chapter loved our shirts! Where should I send pictures?

Pass any photos on to social@southbysea.com and we’ll make ya famous!

 
Do you price match?

Yes! Ask your Account Manager for all information needed to do so.

 
My campus manager told me you do donations for philanthropy!

They were right! South by Sea donates back 5% on any order dedicated to your philanthropy. We’re all Greek alum so we understand how important philanthropy is!

 
Can I do different products but have the same design printed on them?

Yes! You can do a mixture of different products with the same design to equal your minimum quantity. Example: Your chapter is difficult and can’t decide on ONE color for a formal shirt — simple, offer two! (or three)

 
Do you do custom pockets/fronts for campus wide orders?

Of course. We have no limit on custom pocket front designs. Include every organization and make everyone happy!

Custom fronts do come with custom pricing so make sure your Account Manager is in the loop! 

 
Does South by Sea do upcharges on apparel for organizations that are trying to raise money through a fundraiser?

We do — and no shady business! Your upcharge will only be less if we have to pay a royalty fee to your university for using their name.

 
Do you offer samples of products?

We do! If you are considering a product you have never worn or seen in person and are concerned about the fit, please request a sample from your Account Manager. 

Ordering

 
How do I start an order?

Starting an order is SO simple! Simply click ‘Proof Request’ on our top navigation and fill out the form questions asked. If you already know what product you would like your order printed on, there is also a proof request form on all apparel listings!

 
What is your current turn around time for orders?

Our current and forever turnaround is 7-10 business days for orders with product in stock. It may be a little longer if your choice is on backorder, but we’ll definitely let you know in that case! Always let your Account Manager know if you are working with a firm due date and we will do our best to accommodate your timeline.

 
Where can I find my order id/version number/etc?

An Order ID is how we locate your order in our system, this can be found along with the version number in the top left corner of your proof!

 
Will the price change on my link if the more than the minimum is sold?

In short, no. When an online buy link is created, a minimum is chosen by the order coordinator to set pricing for the link. When the order is closed, all orders are processed for the amount set on the link.

 
How do I place an order?

We have a couple ways to place orders:

The first option is placing a bulk order through our final submission form. This is the most common way we receive orders! You can find the link in our top navigation. This form asks for all the important information -- sizing, pricing, when you need the order by. After you complete the final submission form, you (or your invoice contact) will be sent an invoice for your order. This means your order has been sent to production and is on its way to you! Placing a final order means that you are 100% satisfied with the design and apparel on your current proof and are ready to proceed with the order. You will be invoiced within 48 hours or will be contacted confirming that your order has gone into production. Any cancellations or changes must be made within 24 hours of receiving your invoice.

Our second way to order is through individual link ordering. This way allows each member of your organization or team to access the link on their own time and place their order with a personal credit or debit card. Cards are not charged until the order minimum is met on links and they must close ten full business days before your order is needed in hands.

The last way to place an order is through an individual ship link. More commonly known at South by Sea as a campaign, these links allow customers to go to our retail store and purchase a product then have it shipped to their door. For sorority oriented orders, we can put you in contact with a Campaign Captain for your organization who can help make the product available to order!

 
After I place my order, how long does it take for me to receive it?

Once the bulk order goes into production and you receive the invoice, it will take 7-10 business days for production and shipping! Since all orders are produced after being placed, you will receive tracking for the order once it has left our shipping facility.

 
What is your return policy?

Since all orders are custom produced, we do not accept returns unless the item(s) ordered is defective or the wrong item(s) is received. We must be notified of the defective/incorrect item(s) within 30 days of product delivery. After 30 days the customer must accept the product in the condition it was received. We are not responsible for the treatment of the product(s) you receive after it has been delivered such as how you wash or wear your product. If an order is delivered with a misprint or defect, it is at South By Sea’s discretion to give the option of reprinting or refunding the customer for the item(s).

You are responsible for ordering correctly. We are not responsible for instructions that we do not receive, instructions we receive late or instructions that are not possible to follow. We are also not responsible for any incorrect instructions you may provide. We do not accept responsibility for any errors that are entirely the responsibility of the customer, such as misspellings, incorrect sizes, incorrect proof versions, etc. Since we do offer garment samples and size charts, South by Sea is not liable if you are not happy with the product chosen. Reprinting for such errors will be done at the customer's expense. 

South By Sea is not responsible for items that must be discontinued because they are no longer available from the vendor. We reserve the right to modify our website including these policies at any time without notice. Please contact us if you have any questions regarding these policies. When placing an order with South By Sea, you are agreeing to the terms and conditions described in these policies.

 
I submitted my final submission but haven’t received an invoice! What do I do?

First things first, every final submission submitted correctly will receive a confirmation email. If you didn't receive one, try resubmitting.

Normally orders are processed within 24 hours of being submitted. If you haven’t received an invoice, it could be because of one of the following reasons:

  • We are currently waiting on Greek licensing approval for your design.
  • The invoice has been sent to your spam folder! Yikes!
  • The form did not submit fully. Give your Account Manager a call if you are unsure!
 
I forgot a few sizes on my final submission! How do I add those on?

If you act fast, a quick call to your Account Manager will get those sizes added! If you have already received an invoice for your order, we will be unable to add any extra quantities not included in the initial final submission. We DO include extras on every order so not all hope is lost!

 
I need to order less/more than the quantity of shirts I was originally quoted for. Will the price change?

Pricing for general screen print orders is based on a combination of ink colors, quantity and product price so pricing will be different for each quantity. Check in with your Account Manager for an updated quote before placing your order!

 
I received more shirts than my chapter ordered, will I be charged?

We would never do that! South by Sea always include a few extras on every order in case of misprints so no worries, they are yours to keep!

 
I’m working on a budget, is that okay?

Of course! If you have a super strict budget, let your Account Manager know first thing and we’ll create something perfect for you and your budget.

 
I have an emergency! Who do I contact?

Yikes! email sales@southbysea.com or give us a call at 888.855.7960

 
Do you do discount pricing on re-orders?

Yes! Email your Account Manager if you would like to set up a reorder.

Invoicing & Payment

 
How do I pay for an order?

If you submitted a final submission to place your order, you (or the invoice contact) will be sent an invoice by email. You can pay the invoice with a check by mail, online with a credit or debit card or through PayPal. If mailing a check, please include your invoice number on the check or a copy of your invoice.

If your order is through a bulk order link, card information will be taken at checkout. Cards will be charged at the end of the link/time of production. 

 
What does it mean when I receive an invoice?

Receiving an invoice means that your Account Manager has received your final order and that production has begun. When you submit a final order submission, you are committing to placing your order. If circumstances change and you need to cancel your order after you have submitted your final order, it must be canceled within 24 hours of receiving your invoice. Please note, if an order is cancelled you may be charged a restocking fee for the garments ordered.

 
I ordered from your link, when will my card be charged?

All orders through bulk shipping links will be processed when the link has ended. Your card will not be charged until the end of the store.

 
Help! My invoice says payment is due now.

No worries, you have 30 days to pay your invoice from the date it was sent!

 
Do you require payment for production?

We do not — this means we put your order into production as soon as we have your final submission. We do not wait for payment to send your order to production.

 
I ordered a shirt but my card was declined. Can I still get the shirt?

Yes! Your order was not cancelled. You should receive an invoice from South by Sea that you can pay manually with your card.

 
How do split payments work?

If you are unable to pay the full amount on your invoice, we do allow payments at different times to cover the full balance within the 30 days.

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