Privacy Policy
Privacy Policy
This Privacy Policy (“Privacy Policy”) governs the manner in which Printfly Corporation DBA South by Sea (hereinafter “South by Sea” / “we” / “our” as applicable) collects, uses, maintains, and discloses information collected from users (each, a "User" / “you” / “your” as applicable) of www.southbysea.com, its custom apparel website. This Privacy Policy applies to the Sites and all products and services offered by South by Sea.
Your Personal and Business Information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our Sites, save a design, place an order, respond to a survey, and in connection with other activities, services, features or resources we make available on our Sites. Users may be asked for, as necessary, their name, email address, mailing address, phone number, and payment information for the purposes of saving their designs or processing their orders. For quality purposes and to maintain customer service levels, we record both incoming and outgoing phone calls in our system. We may also review your phone calls live or after completion from time to time.
When visiting our Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to, and information about how you interact with the Sites.
We collect content in the form of designs uploaded or created by Users, which can include images and/or text that may include personal information voluntarily provided by Users.
We will collect personal identification information from Users only if they voluntarily provide such information to us. Users can always refuse to provide personal identification information, except that doing so may prevent them from engaging in certain site related activities, such as saving a design or placing an order.
We may retain a token of your credit card through the Stripe.com secure customer profile.
Being that logins do not require a password, your design will be published if your email address is used to login by someone other than you. Your invoice will be published as well after shipping for easy access for our customers.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer, and technical information about users' means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Cookies and other tracking mechanisms
Our Sites use cookies, pixels, and other tracking technologies). Cookies are small text files that can be downloaded to your device when you visit a website. Cookies enable us to analyze how the Sites are used and to monitor Site performance so we can enhance User experience. Our Sites also support third-party cookies placed by our service providers and third parties, including our advertisers.
In addition to the cookies used by South by Sea and our service providers, some cookies are placed by third parties such as Google Analytics, as described below.
By using the Sites, you agree to the use of cookies for the following purposes:
Essential cookies
These cookies are necessary for the Sites’ basic performance and to allow you to use the Sites and its features.
Performance or analytics cookies
These cookies collect information about Users’ behavior on the Sites, such as visits and traffic sources, to improve the performance of our Sites. One of the tools we use is Google Analytics, which allow us to understand how our Users engage with our Sites. Google Analytics collect information anonymously and reports website trends without identifying individual visitors. Google Analytics may also use its own cookies to track website interactions and activity, such as the time the website was visited, whether the website has been accessed before, and any referring sites.
Functional cookies
These cookies track and remember Users’ preferences and past choices on the Sites to provide a functional and personalized experience. These cookies may be set by us or third party providers whose services we have added to our Sites.
Targeting cookies
These cookies may be set through our Sites by third parties to track the content viewed, links followed, and your browser and device information and IP address in order to show you relevant advertisements on other sites and platforms. We and our advertisers may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Social media-related cookies
These cookies include webpage plug-ins and social media buttons that allow you to like or share content with others.
You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Sites may not function properly or as intended.
You may also opt-out of receiving ads that are personalized as served from participating advertising companies through:
- The NAI's opt-out platform: https://optout.networkadvertising.org/)
- The EDAA's opt-out platform http://www.youronlinechoices.com/ (http://www.youronlinechoices.com/)
- The DAA's opt-out platform: http://optout.aboutads.info/?c=2⟪=EN (http://optout.aboutads.info/?c=2⟪=EN)
- Facebook/Meta- https://www.facebook.com/settings/?tab=ads
- Google - https://www.google.com/settings/ads/anonymous
- Microsoft - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
The opt-out will place a cookie on your device that is unique to the browser you use to opt-out. If you change browsers or delete the cookies saved by your browser, you will need to opt-out again.
Information usage
South by Sea may collect and use Users' personal information for the following purposes:
To improve customer service
Your information helps us respond more effectively to your customer service requests and support needs.
To personalize User experience
We may use information in the aggregate to understand how our Users collectively use the services and resources provided on our Sites.
To improve our Sites
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We use the information that Users voluntarily provide to us when placing an order only to the extent necessary to process the order. We do not share such information with outside parties except to the extent necessary to facilitate the order. We may email or text Users for the purpose of processing their order.
To administer a contest, promotion, survey, or other Site feature
We may send Users information about topics we think will be of interest to them, such as monthly mailers, or additional follow-up for future business.
For marketing and advertising purposes
We may send Users information and updates pertaining to their order for marketing and advertising and to respond to their inquiries and/or other requests or questions. By providing us with your email address, every User is deciding to opt-in to our mailing list. Users will receive emails that may include promotional messages, company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, please click on the “unsubscribe link” at the bottom of the email, or contact us at legal@rushordertees.com.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, destruction, or misuse of your personal information. Sensitive and private data exchanged between the Sites and its Users occur over an SSL-secured communication channel and is encrypted and protected with digital signatures. While we use strong encryption when transmitting your personal information, no data security systems are completely secure and we cannot guarantee the security of any information you disclose online. By providing your personal information online, you acknowledge and agree to the inherent security risks in doing so.
Disclosure of your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated information not linked to any personal identification information of Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending out emails or text messages. We may share your information with these third parties for those limited purposes as necessary to process your order provided that you are giving us your permission to do so when you sign up or order with us.
We may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not respond to “Do Not Track” browser signals at this time.
Data retention
We may retain personal information provided through our Sites for our records and for marketing purposes unless and until you ask us to delete this information. We will also retain phone call recordings, both incoming and outgoing, in our system.
Changes to this Privacy Policy
South by Sea has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By using the Sites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Sites.
Contacting us
If you have any questions about this Privacy Policy, the privacy practices of South by Sea, or your dealings with the Sites, please contact us using the contact information provided below.
South by Sea
2727 Commerce Way
Philadelphia, PA 19154
Phone: 888-980-5088
Email: legal@rushordertees.com
Last updated on 11/11/24